The good news is that this process is made very easy by utilizing our kiosk in most cases.
However, if you you are wanting to change from one VALID card to another VALID card you must park off site or adjacent to the car wash and find a manager. They will make the change for you in our control room (office) and after that you will be able to pull around into the queue to get your car washed, if desired.
In cases where the card is expired, declined, insufficient funds, terminated card due to fraud alert, etc. this process can be done by driving through the queue like any normal visit and pulling up to the kiosk.
If this visit is AFTER your anniversary date, and thus AFTER we have tried billing your credit card unsuccessfully, the kiosk will recognize you based on your FastPass tag and will ask you to swipe a new credit card to “re-enroll”. You will get a receipt printed that will require you to re-sign and that’s it! Your previous FastPass tag, if still affixed to your windshield and not damaged in any way, will be associated to this new plan.
If this visit is BEFORE your anniversary date, and thus BEFORE we have tried billing your credit card, the kiosk will recognize you like any other day and the gate will immediately open. Enter the tunnel and enjoy your wash, just remember to park in the vacuum plaza and find a manager. They will help you make the change to a new card.
Additionally, it is NOT necessary to visit the same wash you originally signed up at. Whichever site is most convenient, as our computer system is universal.